Refund & Cancellation Policy

This policy explains how to cancel a paid Synergon plan and when you can get a refund. It is part of our Terms of Service and applies to purchases from Synergon AI Private Limited.

1. Free trial

The 14-day free trial needs no payment card and is never charged. When it ends, the Services stop unless you choose a paid plan.

2. Cancelling

• Cancel at any time from your account settings, or by emailing info@synergon.ai from your account's email address.
• Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again.
• We confirm every cancellation by email.

3. Refunds

• Monthly plans: no refund for the current month once it has been billed; cancelling stops the next charge.
• Yearly plans: a full refund of the plan fee if you cancel within 7 days of your first yearly payment. After that, there is no refund for the remaining months; you keep access until the year ends.
• Usage charges: voice minutes, AI credit top-ups and extra users already used are not refundable.
• Charged in error: duplicate or incorrect charges are always refunded in full.
• Platform fees: charges set by third parties, such as Meta's WhatsApp message charges, are not refundable by us.

4. How refunds are paid

Approved refunds are issued to the original payment method within 5–7 business days of approval, including the GST charged on the refunded amount. Your bank may take a few more days to show the credit.

5. Requesting a refund

Email info@synergon.ai with the subject "Refund request" and your invoice number. We acknowledge requests within 48 hours. If you are unhappy with the outcome, you can contact our Grievance Officers.